C. R. tried using ACT! but discovered that it took too much time to customize it for the mortgage industry. He claims that Mortgage Quest increased his business 20%. Every month he receives many phone calls that start with, "I was referred to you by (past client's name)." He likes the birthday reminder feature to track clients' birthdays and uses Mortgage Quest's Query feature to find refinance candidates. The Mortgage Quest interface module to Norwest Apptaker saves him an immense amount of time since he doesn't have to enter data twice.