Support

Market Focus offers a variety of plans to help meet your professional requirements. All annual plans include the following state-of-the-art Internet support tools:

Automatic Program Update Service

• Includes new program features and enhancements developed throughout the year.
• Automatic notification and installation via the Internet.
• Keeps program compatible with other integrated products, like Word, Outlook and LOS systems, such as Point, Encompass and others.

Knowledge Base

• Central repository of information, including articles on solving common problems, tips, common questions and more.
• Search for relevant articles by key words and categories.
• Easy navigation with an Explorer Tree.
• Find articles rated most helpful by other users.

Help Desk

• Submit support requests through individual accounts.
• View request status online.
• Access to the Knowledge Base.
• View past request history.