Support

Market Focus offers a variety of plans to help meet your professional requirements. All annual plans include the following state-of-the-art Internet support tools:

Automatic Program Update Service

  • Includes new program features and enhancements developed throughout the year.
  • Automatic notification and installation via the Internet.
  • Keeps program compatible with other integrated products, like Word, Outlook and LOS systems, such as Point, Encompass and others.

Knowledge Base

  • Central repository of information, including articles on solving common problems, tips, common questions and more.
  • Search for relevant articles by key words and categories.
  • Easy navigation with an Explorer Tree.
  • Find articles rated most helpful by other users.

Help Desk

  • Submit support requests through individual accounts.
  • View request status online.
  • Access to the Knowledge Base.
  • View past request history.