In order to fax letters, you must enter valid fax numbers into the borrowers and contacts database. Also, Mortgage Quest has to know when to use the long distance and area code prefixes.
If the area code in the fax number matches the Fax Setup Local Area Code or it is empty, it is considered a local call and Mortgage Quest will not add the long distance prefix or the area code.
If the area code is different from the Fax Setup Local Area Code, it is considered a long distance call. In this case, Mortgage Quest will add the long distance prefix and the area code to the number when faxing.
Note: In some cities, local calls may have the same area code as long distance calls. You have to know when to dial a 1 and the local area code. To handle this situation, don't enter a Local Area Code in the Fax Setup screen. Enter the area code in the fax number only when you need to dial it. Mortgage Quest will consider it a long distance number and will use the long distance prefix and the area code.
Another special case involves areas where you have to dial a 1 and the local number with no area code (e.g., 1-536-9090). In this case, enter a 1 in the area code and Mortgage Quest will dial the 1 and the local number.