Monitoring Predefined Events
Mortgage Quest has several monitored fields in the borrowers and contacts database. When these dates expire, Mortgage Quest will display the names of the people in the Card File View. The following fields are monitored, each in slightly different ways.
Event Fields
· Action (borrowers and contacts)
· Anniversaries (borrowers and contacts)
· Birthdays (borrower and co-borrower, contact, spouse and children)
· Holiday and Seasonal E-Cards (Monthly Service)
· Prepayment Penalty Date (borrowers only)
· Expired Lock Date (borrowers only)
· Desired Interest Rates (borrowers only)
· ARM Adjust (borrowers only)
· Balloon Adjust (borrowers only)
Action Event
The Action event reminds you to take some action, such as call someone back or send someone something. This event is displayed when a borrower or contact's Action date field contains a date that is equal to or before today's date. The Action event will continue to display until you clear the date or set a new date in the future.
Birthday and Anniversary Events
Birthdays and anniversaries can be displayed before the actual date in order to give you time to send cards. You can set the number of days before the event you want to be reminded. Select the Tools / Options and the Events tab.
Birthday and anniversary events will only be displayed for a short period of time. They will not display when the date in the field is less than today's date. You'll need to reset birthdays and anniversaries to the next year; otherwise, they will not show up the following year. When you reset birthdays, the age is advanced 1 year.
To reset birthdays, select Tools / Reset Birthdays.
Holiday and Seasonal E-Card Events
When the E-Card service is enabled, Mortgage Quest will remind you when it’s time to send the appropriate e-card to your users. When the event is selected, the Broadcast E-mail Wizard is displayed to e-mail the e-card.
Lock Expired, Contingency, ARM and Balloon Adjust Dates
These events work exactly like birthdays and other events. The only difference is that when you reset these events, Mortgage Quest retains the date in the field. You can set the number of days before the event you want to be reminded. Select the Tools / Options and the Events tab
Monitoring Interest Rates
An event called Rate Watch is used to notify you when there are borrowers whose desired rates are equal to or less than the current interest rate. The Event Monitor searches the borrower Desired Rate field on the Borrower Marketing screen to determine when to notify you.
To enable the Rate Watch Monitor:
1. Select Tools / Options and the Events tab.
2. Mark the Rate Watch checkbox.
3. Enter today's interest rate in Watch Rate Value field.
4. Click OK.
As you interview borrowers, enter their desired interest rates into the borrower Desired Rate field on the Borrower Marketing screen. Mortgage Quest selects borrowers when the current Rate Watch value is less than or equal to borrower’s Desired Rate. Mortgage Quest displays these borrowers in the Card File View.
The Reset Event button on the Card File View is used to reset the Desired Rate field to zero so that the Event Monitor will no longer display the borrower.
