Our goal at Market Focus is to provide our customers with the highest quality support to answer questions and resolve problems. Ours is not a “one size fits all” approach to support. Instead, we have developed a variety of services that respond to the diverse requirements of our customers. Our tiered support and upgrade plans provide you with the maximum flexibility based on your particular business needs.
For more information on Technical Support policies, please visit www.emarketfocus.com/support and download our manual.
Hours of Operation
Mortgage Quest Technical Support is available Monday through Friday, from 8 am to 5 pm, Pacific Standard Time.
Contacting Technical Support
You can contact Technical Support using following methods:
Telephone: 800-708-9715 x3
Fax: 858-225-3515
Internet: www.emarketfocus.com/support to access the Internet Help Desk.
Support Services
Market Focus, Inc. uses the latest Internet technology to provide you with many support services, including:
· Mortgage Quest Knowledge Base – Central repository for articles on helpful tips, answers to “how to” questions, solving problems and other useful information.
· Mortgage Quest Help Desk – Customers can submit support requests and track their status through individual accounts.
· Mortgage Quest Update Service – Program updates and new features are downloaded automatically from Mortgage Quest.
· Mortgage Quest Online Training – Learn how to use Mortgage Quest’s basic features via the Internet. The training is divided into topic areas.