One of the best ways you can increase your referral business is to formally thank people who refer borrowers to you. Mortgage Quest has an easy method for thanking people and keeping track of your referrals at the same time.
Whenever you assign a referral, you can add them to a Referral Thank You campaign. Immediately, a letter becomes due to print to the person who gave you the referral.
Assigning Referral Sources
1. Go to the borrower record.
2. Select the Assign / Referral Source or click the Add Referral button on the Marketing screen.
3. Enter the referring person's first and last name and click OK.
4. Mortgage Quest searches for the person entered. If it finds the person, a message appears to confirm the assignment.
· If Mortgage Quest doesn't find the person, a message asks if you want to add the person. Click Yes and a screen appears to add the person. Enter the desired information and click Save.
· You can enter the exact name or a partial name. For example, you can enter a D in the last name field to display all people whose last name begins with D.
· Highlight the person to assign and click Select.
Removing Referrals
1. Go to the borrower record and click the Marketing tab.
2. Click Remove Referral.
Referral Fields
When you assign a referral, Mortgage Quest updates three fields.
· Referrals Given - total number of referrals the borrower or contact has given you. (Borrowers or Contacts database)
· Referred By - name of the person who referred the borrower to you. (For Borrowers only)
· Lead Source - group of the referring person or other lead source you can define. Automatically set to the group of referring person or you can select a source from the list. (For Borrowers only)
View Referrals Given
This feature shows a list of all referrals a borrower or contact has given you.
1. Go to the person's record in either the Borrowers or Contacts database.
2. Select View / Referrals Given
A report is available which shows a list of referrals given. Select Reports / General Reports / Referrals Received.